Refund policy
Return & Exchange Policy โ ZenwiaBags
At ZenwiaBags, we strive to provide high-quality products and a smooth shopping experience. Please review our policy carefully before requesting a return or exchange.
๐ฆ 10-Day Return Policy
We offer a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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Item must be unused, unworn, and in original condition
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Must include original tags and packaging
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Must provide receipt or proof of purchase
๐ Return Process
To start a return, contact us at:
๐ง Email: zenwiabags@gmail.com
๐ Phone: 03704200436
Once your return request is approved:
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We will provide return instructions
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Items sent without approval will not be accepted
๐ Return Address:
House No 9, Muhammadi Street, Band Road, Shera Kot, Lahore, 54000, Pakistan
โ ๏ธ Damaged or Wrong Items (Exchange Policy)
If you receive a damaged, defective, or incorrect item, you must contact us immediately.
Important Note (Conditions):
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You must provide clear proof (photos/videos) showing the damage
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Request must be made within 24 hours of delivery
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Items without valid proof will NOT be accepted
โ๏ธ If approved, we will offer a free exchange
โ No exchange will be processed without proper proof
๐ซ Non-Returnable Items
The following items cannot be returned:
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Sale items
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Gift cards
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Customized or personalized products
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Personal care goods (beauty items)
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Perishable goods
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Hazardous materials or flammable products
๐ Exchanges
To get a different item:
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Return your current item (if eligible)
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Place a new order separately
๐ European Union Customers
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, without any reason.
Conditions:
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Item must be unused, with tags & packaging
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Proof of purchase is required
๐ณ Refunds
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Once we receive and inspect your return, we will notify you
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If approved, refund will be issued to your original payment method within 10 business days
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Processing time may vary depending on your bank
If more than 15 business days have passed after approval, contact us at:
๐ง zenwiabags@gmail.com
๐ Contact Information
Trade Name: ZenwiaBags
๐ง Email: zenwiabags@gmail.com
๐ Phone: 03704200436
๐ Address: House No 9, Muhammadi Street, Band Road, Shera Kot, Lahore, 54000, Pakistan
